Questions for Tesco Bank Interview – Store
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Why do you want to work for Tesco?
Tesco are the UK’s number one retailer and you pride ourselves on offering a great shopping experience. Tesco is passionate about our food, merchandise and services and will always try to get things right for our customers.
I have a genuine passion for delivering exceptional customer service – I love going the extra mile for the customer and being able to help someone, and Tesco operate on similar values –
- No one tries harder for customer – this involves Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco. It’s about listening to people and talking to them using all the tools at our disposal – from Clubcard data to social media – and then acting by changing and innovating to meet their needs.
- We treat people how they want to be treated – This involves team work, trust, loyalty, and respect for oneanother. Looking after our colleagues in a culture of trust and respect is essential to the success of Tesco.
And I believe that because the values are very similar, if not identical to myself. I will be able to thrive in such a company and flourish.
Being a good team player, passion towards my job, proven ability to multitask, determination, innovation, dedication, enthuasism, flexibility, positive attitude,
Have you suggested a change which was implemented?
Suggested a change in my uncles post office, where they were deciding on marketing ideas for Christmas cards. My boss suggested an offer of a 2 for £1 cards, however when this was put in place it was not really effective, through creating rapport with the customers I was able to gain feedback on this offer to try and make it better. SO I suggested a different offer of 5 for £2, and at first he was a bit hesitant on going through with the offer. So I went through the benefits again, and explained I had based my suggestion on customer feedback. I suggested a trial run first of all, for 2 weeks, and if it went well he could consider extending it, if not we would work together to think of a better one. The offer worked well, and the feedback I attained from the customers was good too.
Have you worked in a group where you had to motivate the group and how did you do it?
Working on employment law debate. Team members began to feel that the project was not moving, I held a meeting, and told everyone to speak openly about their issues. And then we worked to create effective solutions to the issues. I then reitereated the benefits of completing the project, and tried to create a better working atmosphere within the group by building personal relationships. This helped to create a better work ethic, and the group were motivated afterwards.
Have you ever broken a rule in order to something good?
At under no circumstances whatsoever is it necessary to break company policy to achieve something even if it’s for the benefit of the company. You should be ethical and remain true to company policies. A company could be fined a lot of money and lose reputation if found guilty of unethical, unlawful behaviours or corruption.
Example of teamwork/resilence?
Working on last years debate project on employement law, the essence of team work was crucial. myself and my team had set up a timeline of how we wanted to progress and organise the work load. A team member of mine had fallen ill and began falling behind on her work for the group project. This had delayed us in getting the script created and practise time to go over it, so as this was a group matter, I spent time working on her part while he was ill, and when he came back, I spent about 5 6 hours helping him catch up on the script so that our progress would not be more hindered. By me doing this, we were able to still meet the deadline for the submission and had a fantastic result.
When have you delivered/received great service? What did you do/receive?
When I was working in Vodafone, a elderly man had come in and was having trouble with a new phone had given him for his birthday. It was the iphone 5s. He had trouble getting to grips with it and wanted help to set up email, etc, numbers, explained every setting. He was worried at the que building up but I made him feel at ease.
Give an example of where you have seen an opportunity to improve something and have acted upon it. What did you do? What happened as a result?
When I was working at Vodafone I realised that all of the accessories were cluttered and in no particular order. I approached my manager and informed him that it was difficult for customers to find headphones, memory cards, cases etc and more and more customers were asking staff members if they had specific accessories in store which were not obviously visible on the display. As a result, I asked my manager for permission to put the products in alphabetical order on the shelf and according to size so as to increase sales and make it easier for customers to find what they were looking for. The manager agreed and the situation was improved dramatically.
Tell me about a time when you failed to complete a task or project on time, despite intending to do so.
During my second year at university I failed to deliver my essay by the due date. This was because I was heavily involved in cutting-edge research right up until the end of my course and was waiting for imminent results from surveys being undertaken by researchers at other academic institutions.
Considering this was my final piece of academic work, I wanted to ensure it was based on the most accurate and up-to-date sources of information available, even if this meant a delay in production. To ensure no marks were deducted from my essay, I contacted my course director and personal tutor two weeks before my dissertation due date to discuss my particular situation. I argued my case, and was consequently allowed an extra two weeks to produce my work.
Although my work was delayed, I feel that this delay was justified in that the work was of the highest quality it could be. Furthermore, I sufficiently organised myself in relation to my department and tutors, so that all relevant people were aware of a possible delay in the production of my dissertation.